• Competitive wages
  • Employee Healthcare plan
  • Company Paid Vision Plan
  • Company Paid Dental Plan
  • 40 Hours PTO
  • 1 Week Company Shutdowns for Christmas/ New Year Holidays
  • 12 Paid Holiday’s (If it falls on scheduled workdays)
  • 401K Program
  • Additional Voluntary Insurance Policies

Job Summary

At Motor Specialty we strive to provide American ingenuity for global applications. Our company designs and builds fractional horsepower power transmission products. At Motor Specialty, we believe it’s our people that make us.

MSI is seeking a customer focused, positive, empathetic, and professional inside sales and customer service manager to join our growing team.

Primary Responsibilities

Communication Skills:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills- ability to clearly understand and state the issues customers present
  • Ability to concentrate- follow customers issues without distraction to resolution
  • Good composition skills- ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Computer Knowledge/ Skills:

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
  • Excellent typing skills
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates understanding of the internet, competitor websites, MRP systems, and Customer order portals
  • Proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment
  • Preferred knowledge of CRM tools (HubSpot)

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with working schedule
  • Ability to work overtime

Problem Solving Skills:

  • Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to prioritize work time quickly and effectively in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

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